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Web Customer Service Advisor

Listing ID: 653043

Web Customer Service Advisor

Type of Position: Permanent Position
Company / Organisation / Artist Name: Jigsaw UK
Location: Richmond Upon Thames, South West London, London, UK
Hours: Part Time
Experience: Entry level / Graduate - 0 - 1 years experience
Specified Hours: 15
Start Date: ASAP
Salary: Competitive
Reporting To: Customer Service Manager
Twitter Handle: @
Deadline: Ongoing
Ad Expires In: 4 weeks 1 day
About: Jigsaw is a contemporary British fashion brand founded in 1972, creating beautiful and timeless clothes and accessories for women, men and children.

We believe in Style & Truth; that everyone should feel empowered to embrace their own style, be true to themselves, and not slavishly follow the fashion world.

This means putting style before trends and truth before hype.

It also means we focus on everything that matters, creating clothes that are cut with integrity and finished to the highest standards, with beautiful fabrics that will last you a lifetime.

Our store teams are carefully recruited to offer friendly, knowledgeable and impartial advice in a relaxed environment and new stock is delivered weekly, ensuring shops remain fresh.

The world doesn’t need another high street fashion chain. But it does need a brand that is prepared to stand for something meaningful and lasting.

We are looking for a candidate who will be an essential part of a team at the front of a luxury high street brand, dealing with customer queries, their orders and anything in between to ensure first class service is delivered at all times. This is a varied role and it is essential that the right candidate can build relationships internally and externally, and be proactive in ensuring a customer gets what they need. There will be plenty of opportunity for the right candidate to step up and work closely with the Customer Service Manager in taking responsibility for the teams operation during defined periods.
The Role:

  • Managing large amounts of incoming calls and emails.
  • Placing customer orders and advising on products.
  • Dealing with various queries regarding customer orders as well as their online and in-store experience.
  • Providing accurate, valid and complete information to customers.
  • Supporting stores, resolving issues and managing tasks relating to our One Stock in-store fulfilment system.
  • Dealing with customer returns and making decisions right for the customer and the business.
  • Working closely across a variety of teams to resolve any customer issues.
  • Operating a till to issue Gift Cards, VAT order refunds, exchanges and refunds.
  • Developing a trusting relationship with our delivery service providers such as Royal Mail, DPD and WnDirect to resolve any delivery issues.
  • Running fraud checks for Web orders.
  • Ensuring that data protection policies are followed and payments are dealt with securely.
  • Provide feedback and support to other teams across E-commerce
  • Keeping up to date records of the customer interactions by using the right tools.

The ideal candidate will have:

  • Able to understand the wide variety of customer experience and put customers' needs at the heart of every decision
  • Excellent telephone manner and written communication skills with the ability to respond to different type of character and issue appropriately.
  • Enjoy working as a part of the team and being a great team player, but also confident at working independently.
  • Able to build relationships internally and externally due to the varied nature of the job.
  • A brand ambassador with a real passion for the Jigsaw brand.
  • Energetic and enthusiastic, with the ability to take own initiative and develop customer service skills in all areas.
  • Able to adapt to business changes, new processes and new tools.
  • A desire to strive for excellence. 

Key Skills Required:

  • Experience in a customer service role either in a store or call centre.
  • Experience in written and verbal customer communications.
  • Flexible to work varied shifts, weekends and Bank Holidays, depending on the business needs. This role requires regular Saturday working and several days of bank holiday working.
  • Knowledge of Ecommerce and understanding of online shopping.
  • Experience in handling issue tracking tools, customer databases, customer interaction technology and other computer systems, as well as the ability to learn new systems quickly.


Apply with a CV and cover letter via the application form.

Application Form

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Files must be less than 4 MB.
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I am contacting the advertiser for no other reason than to apply for this position. I am aware soliciting Fashion Workie users for other services or spamming is against the Terms & Conditions of usage.
I have carefully read the advert specification including details of where the position is based and provided details of any requirements stipulated in the advert within my application.

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