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Web & Customer Service Assistant

Listing ID: 605841

Web & Customer Service Assistant

Type of Position: Temporary Position
Company / Organisation / Artist Name: Heidi Klein
Location: West London, London, UK
Employment Length: 5 months with option of a permanent contract
Hours: Full Time
Experience: Entry level / Graduate - 0 - 1 years experience
Specified Hours: 1.8am to 4.30pm / 2.12.30pm to 9pm
Start Date: 10th April
Salary: £18.000 per annum
Reporting To: Web & Customer Service Executive
Twitter Handle: @heidikleinswim
Deadline: Ongoing
Ad Expires In: 1 month 5 days
About: Heidi Klein is the UK's leading luxury swimwear and beachwear brand. Established in 2002 by Heidi Gosman and Penny Klein, the brand is well known for its effortlessly chic and unmistakably luxe resortwear and accessories. Born out of 14 years of expertise in shapes and fit, Heidi Klein is the authority on perfectly-fitting swimwear.
Four collections a year comprise exquisitely cut swimwear and holidaywear, all offering an impeccable fit. The beautifully-made designs combine classic elegance and fresh hand-painted prints with the most flattering styles and silhouettes.

Scope

The Web and customer services assistant will back up the wed and customers service executive in the daily activities partially consisting in solving customer's issues and demands and orders management.

Main responsibilities:

  • Proactively offering advice on styles and fit
  • Offering accurate and individual advice on sizing, across both standard and D-G sizing
  • Making relevant and thoughtful switch-sell suggestions when a product isn’t available in the customer’s size
  • Upselling by recommending coordinating items or accessories to complete a look
  • Answering all customer questions in a timely and accurate manner
  • Ensuring that any erroneous or missing product information is flagged to the e-commerce team to backfill so that future customers can make more informed purchasing decisions 

The ideal Candidate

Requirements:

  • Previous experience with customers
  • Business and fashion background
  • We are looking for a very organised person, that works good under pressure, fast learner and good at communicating with people
  • Microsoft Office experienced (Excel in particular)
  • Passion for Customers & Service
  • Excellent English, knowledge of German will be an advantage

Our Heidi Klein Customer Service Principles:

  • Be Helpful
  • Be Knowledgeable & informative
  • Be Human
  • Be Inspiring
  • Be Fast
  • Be an Ambassador
  • Be Respectful of data

Application Form

Basic Input

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  • Web page addresses and e-mail addresses turn into links automatically.

Plain text

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Applicant Requirements

The recruiter would like you to confirm you meet the following requirements before your application can be sent. Please tick the following boxes to confirm you meet the requirements of the role. These requirements do need to be confirmed in order for your application to be sent

Previous experience with customers*

Business and fashion background*

Microsoft Office experienced (Excel in particular)*

Passion for Customers & Service*

File Attachment

PLEASE NOTE: When attaching your CV or work examples it is very important that you name your files to include your name and not just "cv.doc" or "curriculum vitae.docx" or "my_illustration.jpg". Instead use a format like this "joe_bloggs_cv.docx"

Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
I am contacting the advertiser for no other reason than to apply for this position. I am aware soliciting Fashion Workie users for other services or spamming is against the Terms & Conditions of usage.
I have carefully read the advert specification including details of where the position is based and provided details of any requirements stipulated in the advert within my application.

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