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Customer Experience Manager

Listing ID: 651389

Customer Experience Manager

Type of Position: Permanent Position
Company / Organisation / Artist Name: Cudoni
Location: London, UK
Hours: Full Time
Twitter Handle: @CudoniUK
Deadline: Ongoing
Ad Expires In: 3 weeks 6 days
About: Cudoni is the most convenient way for busy people to sell their unwanted luxury fashion goods.

Who are we?

Cudoni is the most convenient way for busy people to sell their unwanted luxury fashion goods.  Our premium offering is tailored to suit those who are time-poor, and our clients expect only the best user experience around. 

You can expect to work directly with luxury brands, high net worth individuals and high-end retailers.

Why join us?

  1. This is an excellent opportunity to work in a hands-on role with a funded start-up which is rapidly growing. You can expect quick career progression as we scale if you’re able to deliver results.
  2. We have an award-winning founder and team, and our investors have built some of the biggest brands on the planet.
  3. We have featured in numerous publications and on television – you can expect great exposure whilst you’re with us.
  4. We have been through three incubator and accelerator programs; the last of which is recognised as being one of Europe’s top three.
  5. Most importantly, we’re an exciting place to work. We like to mix-in drinks and laughs with hard-work and results. There is never a dull moment in our office!

What’s the role?

As our Customer Experience Manager, you can expect to be the cornerstone of client relationships. Your primary focus will be to ensure that clients have a seamless and rewarding end-to-end experience, and you’ll be leading our customer on-boarding, retention and referral programs.

Our clients expect the nothing less than the best in service, so be prepared to take on any challenges that they may present to you.

This is a brilliant opportunity to immerse yourself in the world of luxury, and to lead a growing brand with international ambitions on the front-line. You will be solving a genuine problem for people who lack time, in a way that no business has been able to before.

What responsibilities can you expect?

  • Managing new and existing client relationships throughout their lifetime.
  • Identifying and implementing new customer acquisition and partnership strategies.
  • Meeting and greeting clients over the phone, at their homes, workplaces or event venues.
  • What skills and qualities do we require?2 years relevant work experience in a customer-facing role, having ideally had some experience in the luxury and/or fashion spaces.
  • Ability to highlight problems and suggest actionable solutions.
  • Autonomous in approach, proactive, hard-working and results-driven.
  • Strong communication skills and able to effectively convey our brand image. A high standard of written and spoken English is essential.
  • Experience dealing with difficult interpersonal situations – able to remain calm and be empathetic.
  • Experience in pitching ideas both internally and externally, project planning and execution.
  • Highly organised, high-energy and enthusiastic.
  • Able to use Microsoft Word, Excel and PowerPoint to a good standard.

What skills are not essential, but desirable?

  • Experience using CRM tools and Adobe Photoshop.
  • UK driving license.
  • Access to a motor vehicle.

What can you expect?

  • A competitive salary.
  • Shares in the business.
  • A very sociable and interactive office environment.
  • Regular team activities and away-days.
  • Highly qualified and ambitious teammates.

How can I apply to Cudoni?

Please send us your CV along with a covering email explaining why you’d like to come and work with us!


Application Form

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