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Customer Service Advisor - French & English Speaking

Listing ID: 600706

Customer Service Advisor - French & English Speaking

Type of Position: Permanent Position
Company / Organisation / Artist Name: Seraphine
Location: West London, London, UK
Hours: Full Time
Twitter Handle: @seraphineltd
Deadline: Ongoing
Ad Expires In: 3 weeks 5 days
About: Seraphine was established in 2002 with a vision to revolutionise the maternity wear industry through creating fashionable clothes that women would want to wear even if they weren’t pregnant.

Today, Seraphine enjoys a well-earned reputation as the go-to brand for trendy mums-to-be seeking beautiful maternity clothes. And with growing global success, we are proud to have won The Queen’s Award for Enterprise, in recognition of our outstanding achievements in international trade.

Excellent opportunity has arisen to join our internationally successful British Brand as a Customer Service Advisor to join our team.

The company: Seraphine have been around for over 15 years, with a highly successful eCommerce site in addition to their boutique locations in the UK, New York, Paris and Hong Kong. Founded in London, this high street/contemporary womenswear brand has been a favourite among celebrities and royalty.

Summary of Role

The Customer Service Advisor answers customer calls and e-mails and dealing with enquiries in a positive and efficient manner. Implements corrective action as needed to ensure an excellent standard of service and a high level of customer satisfaction is maintained.

Daily Tasks

  • Answer customer Calls & e-mails and responding within a 24 hour window
  • Control the daily logs of outstanding orders & voice messages
  • Update customers on forthcoming deliveries where requested items are not currently available

Order Administration

  • Ensure all orders are being despatched in a timely manner
  • Liaise with the Warehouse to ensure smooth process and practices are in place

Database Maintenance

  • Log and report IT issues and escalate where necessary to IT Manager
  • Returns handling
  • Deal with customer enquiries regarding returns
  • Process US returns quickly and efficiently

Skills Required:

  • Must be fluent in French and English
  • Deliver best practice within Customer Service
  • Good communications Skills
  • Have an interest in helping others
  • Enjoy working as part of a team
  • Well presented, polite and tactful
  • Can handle complaints in a calm manner
  • Good IT skills
  • Good numeracy and vocabulary skills
  • Magento knowledge desired

Application:

Apply with a CV and cover letter via the application form.


Application Form

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Applicant Requirements

The recruiter would like you to confirm you meet the following requirements before your application can be sent. Please tick the following boxes to confirm you meet the requirements of the role. These requirements do need to be confirmed in order for your application to be sent

English & French speaking*

File Attachment

PLEASE NOTE: When attaching your CV or work examples it is very important that you name your files to include your name and not just "cv.doc" or "curriculum vitae.docx" or "my_illustration.jpg". Instead use a format like this "joe_bloggs_cv.docx"

Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
I am contacting the advertiser for no other reason than to apply for this position. I am aware soliciting Fashion Workie users for other services or spamming is against the Terms & Conditions of usage.
I have carefully read the advert specification including details of where the position is based and provided details of any requirements stipulated in the advert within my application.

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