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Customer Service Assistant

Listing ID: 599648

Customer Service Assistant

Type of Position: Permanent Position
Company / Organisation / Artist Name: Trapstar London
Location: London, UK
Hours: Full Time
Experience: 1 to 2 years
Start Date: Beginning April
Salary: £16-£20k per annum based on experience
Twitter Handle: @trapstarlondon
Deadline: Ongoing
Ad Expires In: 3 weeks 4 days

Customer Service Assistant required to work on e-commerce, store returns, fulfilment processing and the flow of goods in and out of the business. The job role is executing returns, managing customer expectations with deliveries and returns and managing social channels in respect to Customer Service. It is a dynamic and full on role in a growing company.

Responsibilities

  • Responsible for e-commerce customers and daily communication with all customer requests through emails and phone
  • Responsible for Twitter and other social channels when customers communicate through social media
  • Communication with fulfilment warehouse to ensure smooth transition of customer orders
  • Recording of all communication on e-commerce back end contact internally or with customers
  • Document all returns and stock swaps in all programmes
  • Manage credits and pay pal returns
  • Update stock programmes on manual returns

Ideal Candidate

  • 1 years experience in a similar role
  • Communication skills and patience with customers essential
  • Attention to detail in recording all communication
  • Excellent organisation skills
  • Good time management
  • Team player
  • Knowledge or Word, Excel, Shopify and Zedonk useful
  • Understanding of Twitter Customer service and how to manage alternative platforms
  • Able to work alternative hours in time of need and busy periods
  • Keen to take ownership of Customer Service and grow with the brand creating CS excellence

Application:

 Apply with CV and cover letter via the application form.


Application Form

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Applicant Requirements

The recruiter would like you to confirm you meet the following requirements before your application can be sent. Please tick the following boxes to confirm you meet the requirements of the role. These requirements do need to be confirmed in order for your application to be sent

1 years experience in a similar role*

File Attachment

PLEASE NOTE: When attaching your CV or work examples it is very important that you name your files to include your name and not just "cv.doc" or "curriculum vitae.docx" or "my_illustration.jpg". Instead use a format like this "joe_bloggs_cv.docx"

Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
I am contacting the advertiser for no other reason than to apply for this position. I am aware soliciting Fashion Workie users for other services or spamming is against the Terms & Conditions of usage.
I have carefully read the advert specification including details of where the position is based and provided details of any requirements stipulated in the advert within my application.

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