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Customer Service Manager

Listing ID: 498984

Customer Service Manager

Type of Position: Permanent Position
Company / Organisation / Artist Name: Skinnydip London
Location: Primrose Hill, London, UK
Hours: Full Time
Experience: 1 to 2 years
Specified Hours: 9.00 - 5.30pm
Start Date: ASAP
Twitter Handle: @
Deadline: Ongoing
Ad Expires In: 4 weeks 9 hours
About: Skinnydip is a London based brand creating effortlessly cool fashion accessories for the ultimate stylish girls.

Launched in 2011, we create fun and fearless statement products that are influenced by fashion, social media and current trends. Designed by our in house design team, we launch new styles weekly to ensure your fast fashion needs are met. We’re always in the know for hot new trends and creatively add that Skinnydip edge. Much loved by the likes of Kylie Jenner, Bella Thorne, Miley Cyrus, Ella Eyre and Millie Mackintosh, Skinnydip is fast becoming one of the most recognised accessory brands within the UK and across Europe and America.

Skinnydip’s designs can be found on skinnydiplondon.com, our stores off Carnaby Street, Neal Street and Westfield as well as major High Street retailers Topshop, ASOS, Selfridges, Harrods, Nordstrom and Nasty Gal.

The Role:

A fantastic opportunity has arisen for an experienced Customer Service Manager to join Skinnydip! We are looking for a talented individual to join and lead the Customer Service team. You will be responsible for a small team and you will oversee all customer communications, managing returns and ensuring customer satisfaction.

Key Responsibilities:

  • Managing a small team of 4 Customer Service Representatives.
  • Provide hands on day to day leadership and support to the Customer Service team to enable them to effectively support customer requirements and demand.
  • Communicating with customers by telephone and email
  • Resolving customer issues within initial communications, ensuring customer satisfaction.
  • Issuing refunds
  • Keeping accurate records of correspondence with customers and noting trends in enquiries
  • Set individual targets for the customer service team to help maximise performance

Key Skills:

  • Flexibility
  • Highly organised
  • Self-motivated
  • Previous experience in a similar role
  • Experience of managing a team

Application Form

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