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Ecommerce Sales Manager

Listing ID: 493373

Ecommerce Sales Manager

Type of Position: Permanent Position
Company / Organisation / Artist Name: Loquet London
Location: Richmond upon Thames, London, UK
Hours: Full Time
Specified Hours: 9.30am-6pm
Start Date: Asap
Salary: 20-30k depending on experience
Twitter Handle: @LoquetLondon
Deadline: 31st January 2017
Ad Expires In: 2 weeks 20 hours
About: Loquet London is a British luxury jewellery concept created by Sheherazade Goldsmith with Laura Bailey launched in June 2013.

The gold framed crystal 'Loquet' is designed to open and be personalised with collectable charms and birthstones. From a lucky horseshoe, a gold initial, a September sapphire or a diamond studded shooting star, each 'Loquet' is a unique and bespoke gift, a love letter coded in charms.

Sheherazade Goldsmith has taken a contemporary approach to the age old idea of a keepsake locket and created Loquet London in collaboration with her friend Laura Bailey.

A true labour of love, Sheherazade and Laura have developed Loquet London alongside a wealth of young creative talent and worked closely with established London jeweller Michael Ventura.

"Every 'Loquet' tells a story. Each charm represents an emotion, a special memory—What's in your world? What's in your heart?" says Sheherazade Goldsmith.

We are looking for a driven and talented sales manager to manage the Loquet.com retail store.  The ideal candidate is someone with some luxury sales experience, or and intrest in luxury online brands and looking for an opportunity to develop their skills within a small but fast growing team.
 
Overview of role

  • To provide exceptional customer service at all times and maintain a high level of approach and conversation at all times.
  • Keep up to date with product knowledge.
  • To develop customer relationships and maintain an active customer base
  • To take ownership of store standards and maintain these to the highest level

 General tasks

  • Manage day to day processing and shipping of all web orders using our Magento platform 
  • Responding to all online customer queries including management of bespoke orders
  • To resolve customer complaints promptly and efficiently by investigating problems, developing solutions and making appropriate recommendations to the manager
  • Log and reissue all repairs 
  • Full responsibility for quality control on all orders.
  • Monitor sales performance to highlight best and worst sellers and any missed opportunities.
  • Manage store stock movement.
  • Work with studio manager to set targets for sales.
  • Deliver online VM standards to the highest level.
  • Working with the design team to create and promote engaging online marketing material
  • Take ownership of all customer services enquiries via social, email, livechat and telephone channels including follow-up and liaison with other staff where necessary.

 Essential Skills

  • Self-motivated, and able to work under own initiative to multi-task, prioritise and meet deadlines.
  • Excellent communication/interpersonal skills.
  • Planning, organisational and time management skills
  • Good at problem solving
  • Mac skills – word / excel – photoshop useful 

Application:

Apply with a CV and cover letter via the form below.


Application Form

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Applicant Requirements

The recruiter would like you to confirm you meet the following requirements before your application can be sent. Please tick the following boxes to confirm you meet the requirements of the role. These requirements do need to be confirmed in order for your application to be sent

Excellent communication/interpersonal skills.*

Mac skills – word / excel – photoshop useful but not essential*

File Attachment

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Files must be less than 4 MB.
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I am contacting the advertiser for no other reason than to apply for this position. I am aware soliciting Fashion Workie users for other services or spamming is against the Terms & Conditions of usage.
I have carefully read the advert specification including details of where the position is based and provided details of any requirements stipulated in the advert within my application.

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