Connect socially for updates on your Social Media Channels!

 

Temporary Customer Service Advisor

Listing ID: 651910

Temporary Customer Service Advisor

Type of Position: Temporary Position
Company / Organisation / Artist Name: Agent Provocateur
Area of Fashion: Customer Services
Location: Central London, London, UK
Hours: Full Time
Twitter Handle: TheMissAp
Deadline: Ongoing
Ad Expires In: 4 weeks 2 hours
About: Agent Provocateur was founded by Joe Corre and Serena Rees in 1994 opening its first boutique in Soho, London. Since that time Agent Provocateur has become an iconic globally recognized brand breaking new ground with every collection, rightfully earning its place as a benchmark brand in the world of lingerie. It is a brand that is confident, sensual and irreverent. It is known for its craftsmanship, fit, use of beautiful fabrics and playfulness. Agent Provocateur’s unique brand image is renowned for being provocative and yet always leaves something to the imagination. Agent Provocateur celebrates and empowers women.

e have a unique opportunity to join our Head Office as a Customer Service Advisor!

This is a temporary role and you must be able to work full time from end May/beginning June until end August.

Our in-house Customer Service team are passionate brand ambassadors and provide the highest levels of customer service to website and telephone customers, meeting luxury service level KPI’s and targets. Reporting to the Customer Care Manager, you will be working as a part of the in-house customer service team, in a fast-paced environment.

Responsibilities:

  • Provide quality and personalised responses to on-line customer queries by email, phone and social media channels. Follow through on all customer requests, resolve issues in a timely efficient manner.
  • Negotiate solutions with customers to prioritise needs wherever possible, offering suggestions to Management team for first point resolution of complaints and retention of customers.
  • Work within the parameters of company policy to find creative solutions to customer issues.
  • Drive Personal Shopping sales through multi channels by offering outstanding service to all external and internal customers. Develop product knowledge of seasonal collections and brand style to recommend, build and close orders to assist in achieving department KPI’s.
  • Build a ‘Black Book’ of high value customers through clientelling, managing sales by sourcing and sending orders out in a timely and efficient manner.
  • Work alongside the Operations team to inform customers of updates to orders, payment and refund enquiries and assist with fraud checks and delivery exceptions.
  • Proactive monitoring of website content; checking images and product descriptions, relaying customer feedback to trading and design teams. Update service pages with relevant customer service information.
  • Support Manager with managing stock accuracy at HQ by accurately receiving and arranging transfers of stock, daily till actions including cashing up and updating sales data for department records.
  • Undertake departmental projects and other duties as requested by your line manager.

What we are looking for:

  • A candidate with previous experience in a service environment, customer facing or office based.
  • Someone who is highly organised and can demonstrate excellent written and oral communication skills.
  • Good interpersonal skills i.e. listening and verbal communication skills.
  • Excellent time management skills.
  • Excellent phone manner.
  • Someone who is passionate about the Agent Provocateur brands and its product.
  • Reliable and hardworking – both individually and as a part of a team.
  • Calm disposition with the ability to work well under pressure as well as the flexibility to work shift patterns where necessary.
  • An ambitious candidate who has the hunger to develop and take on more responsibility.

Application:

If you are a great personal shopper and want to take your customer service skills to the next challenge, please apply now.


Application Form

Basic Input

  • Lines and paragraphs break automatically.
  • Web page addresses and e-mail addresses turn into links automatically.

Plain text

  • No HTML tags allowed.
  • You may use [view:name=display=args] tags to display views.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.

Applicant Requirements

The recruiter would like you to confirm you meet the following requirements before your application can be sent. Please tick the following boxes to confirm you meet the requirements of the role. These requirements do need to be confirmed in order for your application to be sent

A candidate with previous experience in a service environment, customer facing or office based.*

Someone who is highly organised and can demonstrate excellent written and oral communication skills.*

Good interpersonal skills i.e. listening and verbal communication skills.*

Someone who is passionate about the Agent Provocateur brands and its product.*

File Attachment

PLEASE NOTE: When attaching your CV or work examples it is very important that you name your files to include your name and not just "cv.doc" or "curriculum vitae.docx" or "my_illustration.jpg". Instead use a format like this "joe_bloggs_cv.docx"

Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
I am contacting the advertiser for no other reason than to apply for this position. I am aware soliciting Fashion Workie users for other services or spamming is against the Terms & Conditions of usage.
I have carefully read the advert specification including details of where the position is based and provided details of any requirements stipulated in the advert within my application.

Vertical Tabs