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Personal Shopper

Listing ID: 700938

Personal Shopper

Type of Position: Permanent Position
Company / Organisation / Artist Name: Monsoon Accessorize
Area of Fashion: Retail (store role)
Location: Guildford, Surrey, South East
Hours: Full Time
Experience: 1 to 2 years
Specified Hours: 40
Start Date: ASAP
Salary: Competitve
Reporting To: Store Manager
Twitter Handle: @
Deadline: 31st July 2017
Ad Expires In: 5 days 18 hours
About: Fashion is our business. Our values put people first, we only sell exquisite products that are ethically sourced, guaranteeing we treat suppliers and craftsmen, our customers and our people respectfully. This is what makes us different. With a presence in 72 markets, with over 1,200 stores globally you’ll get the chance to be part of something that’s big and still growing.

We have an exciting opportunity for a Personal Shopper to join the Guildford Monsoon Accessorize Store. 

Key Roles and Responsibilities:

  • Plan for and conduct appointments with customers to company best practice, seeing the service experience through from beginning to end
  • Occasional Store key-holder when required
  • Support with the Sales Assistant recruitment and selection process
  • During peak trade, support the Management team with the day-to-day operations of the branch
  • Manage in-store events (e.g. reward card member events)
  • Generate new business by taking a proactive approach, building relationships with local businesses, networking and identifying local events to attend
  • Remain up to date with competitor activity and fashion trends
  • Ambassador of the brand through personal and colleague adherence to the uniform policy
  • Effective management of personal diary and customer record-keeping
  • Ownership of Personal Shopper suite including managing a small weekly budget for amenities and maintaining high standards within the suite
  • Provide inventory feedback
  • Works towards achieving and exceeding the Company percentage of branch sales coming from the personal shopper service and documents daily/weekly performance to communicate to management
  • Support the Management team and lead by example with Sales and Service training for new and existing team members, including ‘Green’ Sparkle results (Use Company How to Sparkle training tools to support)

Key Skills and experience: 

  • Passion & knowledge of fashion and style
  • Excellent communication skills at all levels
  • Flexible and able to adapt
  • A highly proactive approach
  • Good organisational skills

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