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Sales Assistant

Listing ID: 596672

Sales Assistant

Type of Position: Permanent Position
Company / Organisation / Artist Name: Mulberry
Area of Fashion: Retail (store role)
Location: Central London, London
Hours: Full Time
Experience: 1 to 2 years
Specified Hours: 37.5
Salary: Competitive basic salary plus team commission
Twitter Handle: @MulberryEngland
Deadline: Ongoing
Ad Expires In: 1 month 1 day
About: Mulberry was established in rural Somerset, England in 1971.

As Britain’s first lifestyle brand it was popular at home an abroad for its quintessentially English style and personality. During the seventies and eighties a collection of quilted fishing bags, poaching bags and jackets inspired by the quirky country pursuits of hunting, shooting and fishing put Mulberry on the fashion map: Le Style Anglais was born.

After this initial success, Mulberry continued to create season after season of iconic products and the brand grew throughout the UK and expanded internationally. The start of the 21st century saw the birth of one of its biggest icons, the Bayswater, and many years and reincarnations later it is still the best-selling style.

Today, the business has stores and concessions worldwide and yet has retained so much of its individuality and integrity – the close-knit teams, the factory in Somerset, the quality leathers, the English practicality of its products and the enthusi

We are looking for a full-time Sales Assistant (37.5 hours per week) to join our Mulberry team in our London stores and concessions.

Duties and Responsibilities:

Customer Service & Selling

  • Provide every customer with a luxury customer service experience in line with the company’s expectations
  • Consistently strive to overachieve in set KPIs i.e. ATV, UPT, SPH and other set targets as per the needs of the store and business
  • Maintain a store average of 85% in Mystery Shopper reports and constantly strive to achieve higher results through the use of the Mystery Shopper training tools or other training provided by the company
  • Use product knowledge in different categories to maximise and drive sales
  • Respond to and follow up sales enquiries using appropriate methods and tools
  • Engage, develop and maintain key relationships with the core luxury consumer

Operations

  • Maintain stock awareness in all categories in order to maximise selling potential
  • Ensure VM presentation standards meet company requirements and reflect the brand
  • Be aware of and actively support Company procedures to ensure the health and safety of customers and colleagues and the security of stock
  • Ensure housekeeping standards are maintained to a high standard to reflect a luxury brand
  • Assist in the planning and delivery of store event
  • Carry out additional duties and to take on extra responsibilities as and when required
  • Support the stores shrink plan by following operational best practices and seasonal shrink focus

People / Brand Focus

  • Develop personal skills through training as provided by Mulberry or by an external provider subject to company approval
  • Adhere to all Company Polices and Standards of Procedure
  • Demonstrates and understands the Mulberry values and behaviours
  • An ambassador for the Mulberry brand and exhibits a passion in all aspects of the role

The Ideal Candidate:

  • Exceptional communication and interpersonal skills
  • Demonstrates initiative
  • Ability to prioritise
  • Ability to follow direction
  • 1 – 2 years’ experience working in a customer focussed brand or environment
  • Second language desirable
  • Availability across the week on a rota basis, including mornings, evenings and weekends

Application:

Apply with a CV and cover letter via the application form.


Application Form

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